Business FAQs

1. What is fuel surcharge?

Fuel surcharge is a levy on top of the basic freight charges. The fuel surcharge is a variable surcharge which may rise or fall in line with the International fuel prices. The Fuel Surcharge in domestic services is computed based on the Brent index as updated on the site (www.livecharts.co.uk).

2. What are COD charges? Is COD available on all pincodes?

COD charges are handling charges for delivering and remitting COD amount of COD shipments. COD service is not available on all the serviceable pincodes. COD serviceable pincodes are a subset of the overall serviceable pincodes.

3. Is my shipment insured? What is ROV?

The clients will need to draw out their own insurance policies through a Third Party Insurance company. ROV (Risk on Value) is a surcharge based on the invoice value of a shipment. This ROV charge will make ShipDroid and its courier partners liable for Rs. 2500 (Basic service) and Rs. 5000 (Premium service) in case of damage/ loss to a shipment. ShipDroid will reimburse the client for shipments damaged/ lost with value less than this maximum liability post due diligence. For damage/ loss to shipments with value more than this maximum liability, ShipDroid will get a Certificate of Fact (COF) from its courier partner (who handled the shipment), issued in the name of client that will enable the client to claim the damage/ loss from their insurance company.

4. What should I do, once I get an online order?

For BaB customers- Once client selects courier as ShipDroid, packages would be made live on ShipDroid Panel. For Non- BaB customers- Client will need to create packages on ShipDroid panel by clicking on "Quick Add" link for single package or by clicking on "Bulk Upload" link for multiple packages.

5. Does Shipdroid provides Surface courier services as well?

Yes, ShipDroid provides Surface service for both Prepaid and COD payment options.

6. Which all courier services are available and which all pincodes are serviceable?

Will be depend on the service level (Basic or Premium or both) the client chooses.

7. Are the shipping labels printed in courier company's format?

The shipping labels that are printed through the ShipDroid link are acceptable by all ShipDroid's courier partners.

8. Is there a minimum volume commitment for Shipdroid?

No, there is no minimum volume commitment.

9. In how many days will I get my COD payment?

15-30 days post delivery of shipment, depending on the courier partner used to execute the shipment.

10. What happens if END customer wants to return the product?

This functionality is yet to be launched. Our Team is working on it.

11. What happens if customer refuses to accept the product in COD order?

The shipment will be returned back to the client's warehouse from where it was shipped out.

12. Can I track the order from the panel itself?

Yes, by clicking on the "Track" button in the "Shipped" packages tab.

13. How is prepaid order bill calculated? What are different components of the same?

Prepaid order:
E.g. 450 gms Intra-city (pickup and delivery within same city) shipment with value of Rs. 2000.
A) Base Freight: Freight charges based on the rate slab (e.g. Rs. 37 for a 0-500 gms Intra-city shipment- Basic Service)
B) Fuel Surcharge: Percentage of the Base Freight (e.g. 45% for Basic Service)
C) ROV: Percentage of Invoice Value (Min. Rs. 20)
Subtotal= A + B + C = 37 + 45 % of 37 + 20= Rs. 73.65
Final= (A + B + C) + 12.36% of (A + B + C) = (73.65) + 12.36 % of (73.65)= Rs 82.75,
where 12.36% is the service tax.


COD order:
E.g. 450 gms Intra-city (pickup and delivery within same city) shipment with value of Rs. 3000.
A) Base Freight: Freight charges based on the rate slab (e.g. Rs. 51 for a 0-500 gms Intra-city shipment- Premium Service)
B) Fuel Surcharge: Percentage of the Base Freight (e.g. 75% for Premium Service)
C) ROV: Percentage of Invoice Value (Min. Rs. 30)
D) COD Charge: Percentage of Invoice Value (Min. Rs. 65)
Subtotal= A + B + C + D = 51 + 75 % of 51 + 30 + 65= Rs. 184.25
Final= (A + B + C + D) + 12.36% of (A + B + C +D) = (184.25) + 12.36 % of (184.25)= Rs 207.02,
where 12.36% is the service tax.

14. Do I need to submit any forms/documents for inter-state movement of packages?

For details of forms/documents required for inter-state package movement, please refer to Inter-state Forms Requirement Details.